FAQ | Frequently Asked Questions | GACOO
The wholesaler and sale prices are only for registered users, If you have not signed up for a wholesaler account, you are free to buy at a regular price without any discount.
- New users can enjoy an additional 5% discount on their first order, but only once per user.
- Wholesaler customers enjoy a 10% discount for all products.
Signing up for a wholesaler account is very simple on the Gacoo store.
- You just need to find the Register link in the bottom menu, if you open it with your phone, it’s under the main menu of the left slider bar.
- Once you are on the registration page, we require you to fill in your first name, last name, phone number, email address and password, and finally, click the Register button.
- After a few seconds, you should be able to receive an approved email of the wholesale account from our system, if not, please check the spam mailbox again.
- Log In to your wholesale account with your registered email address and password, and then you will see that all products will have a wholesale price.
Yes, of course, you can buy our phone case directly without a registered wholesaler account, but we strongly recommend that you do not do that, because all promotional discounts and wholesaler prices are only for registered users, and it only takes 30 seconds to register a wholesaler account, so we believe it is worth it to Register for free.
We don’t require a minimum order quantity, but we recommend that you buy more than $49.00 so you can get free shipping by sea.
We are currently selling the most popular and new release models for the iPhone 13, iPhone 12, iPhone 11, and other 3C cell phone accessories.
Unfortunately, we do not have an electronic catalogue and price list, all models and prices are displayed in the online store.
If you have special requirements, please contact us.
Our team updates new phone cases from Monday to Friday, except at weekends and official holidays, so it is around 100-500 new products per week.
We’re sorry, the sales products do not enjoy any promotions or free shipping policies, and you know we won’t make any profit on sale products.
For now, we main selling phone cases wholesale, but we will add more 3C cells phone accessories products, such as USB Cables, Screen Protectors, Phone Holders, USB Hubs, Wall Chargers, Wireless Chargers, Power banks, Bluetooth Speakers and Bluetooth Headsets.
Please keep in mind that processing time and shipping time are the total duration for delivering your order. Any delay from the customs, public holidays, weekends or unpredictable circumstances aren’t part of it.
- Process time: 2-5 working days.
- It takes 12-20 days for air shipment and 30-40 days for sea shipment.
- We do not ship your products on weekends and official holidays.
Once you have completed your payment, we will send you the order information that including the order number by email, In order to better obtain order progress information, please refer to order tracking information on the Gacoo.
- Register for a phone case wholesaler account.
- The payment amount exceeds $49.00 per order.
- All free shipping is shipped by sea and is only available to the United States.
Notes: all sale products are not available by the free shipping policy.
We can ship all over the world, If you can not submit your order, It may be your address has not set a shipping rate in our system, then please contact us to resolve the issue.
We use both air and sea transportation for your order:
- Air Shipment: 12-20 days
- Sea Shipment: 30-40 days
We can ship your custom wholesale phone cases to the warehouse of amazon with your requirements or any other online market such as Target, Walmart, Wish, Etsy and so on. Please contact us after checking out your order.
Yes, of course, we accept collect accounts from DHL, FedEx, UPS and TNT couriers, and you can also specify your own freight forwarding company to ship your order from China.
Our regular packaging is the OPP bags, and each phone case is packed with 1 OPP bag. Please contact us after checking out the order If you have any special requirements.
Yes, we can, but it depends on the number and amount of your order, with a minimum of 500pcs per 1 item and an order amount of more than $1,000.
If you’d like to customize your package or label of the wholesale phone case, please send your design by email or Whatapp, thanks.